117 best hotels in Australia based on customer feedback

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HotelCombined has released a list of the finalists in their first hotelier award for Australian hotels based on customer feedback.

The Recognition of Excellence Awards identifies the top, independent Australian hotels in each state and regional holiday area for outstanding customer satisfaction. Finalists are among the best hotels (by location) for customer service, with results compiled from detailed analysis of the website’s customer feedback.

The Awards are based on a range of criteria including:

  • Quality and consistency of guest reviews
  • Customer ratings
  • Absence of recurring or unresolved issues
  • Social media engagement on blogs, forums and social media posts

All of these hotels are placed within the top three percent of hotels worldwide.

Finalists and winners are representative of the highest standards in the industry, averaging 9.7 out of a possible 10 points – compared to the industry standard of 7.2.

The hotels are listed below by state:

New South Wales

NSW finalists, by region: Sydney

State Region Hotel name
NSW Sydney Adge Apartment Hotel
NSW Sydney Tara Guest House
NSW Sydney Darcys Hotel at Homebush
NSW Sydney Sydney Establishment Hotel
NSW Sydney Verona Guest House

NSW finalists, by region: Central Coast

State Region Hotel name
NSW Central Coast Avoca Valley Bed and Breakfast
NSW Central Coast The Acreage Bed and Breakfast Central Coast

 NSW finalists, by region: Newcastle

State Region Hotel name
NSW Newcastle Brezza Bella Bed & Breakfast Newcastle
NSW Newcastle Stockton Beach Holiday Park
NSW Newcastle Newcastle’s Bed & Breakfast
NSW Newcastle Chaucer Palms Boutique Bed & Breakfast
NSW Newcastle Everton Apartments

 NSW finalists, by region: North Coast

State Region Hotel name
NSW North Coast Anchors B&B
NSW North Coast The Villas of Byron
NSW North Coast Santa Fe Luxury Bed & Breakfast
NSW North Coast Ballina Manor Boutique Hotel
NSW North Coast Beaches International

 NSW finalists, by region: South Coast

State Region Hotel name
NSW South Coast Snug Cove Villas
NSW South Coast Huskisson Bed and Breakfast
NSW South Coast Crystal Creek Meadows Luxury Cottages & Spa Retreat Kangaroo Valley
NSW South Coast Sails Luxury Apartments
NSW South Coast Kiama Harbour Cabins

 NSW finalists, by region: Snowy Mountains

State Region Hotel name
NSW Snowy Mountains Jindy Inn

 NSW finalists, by region: Blue Mountains

State Region Hotel name
NSW Blue Mountains Melba House
NSW Blue Mountains Edgelinks Country House
NSW Blue Mountains Katoomba Manor
NSW Blue Mountains Broomelea Bed & Breakfast
NSW Blue Mountains Valley of the Waters B&B Wentworth Falls

 NSW finalists, by region: Lord Howe Island

State Region Hotel name
NSW Lord Howe Island Capella Lodge
NSW Lord Howe Island Arajilla Retreat

 NSW finalists, by region: Hunter

State Region Hotel name
NSW Hunter A Room with a View Bed & Breakfast Hunter
NSW Hunter Nelson Bay Bed and Breakfast Hunter
NSW Hunter Thistle Hill Guesthouse Hunter
NSW Hunter Splinters Guest House Hunter Peaceful Palms B&B

Australian Capital Territory

ACT finalists, by region:

State Region Hotel name
ACT Canberra One of a Kind Apartments

South Australia

SA finalists, by region: Adelaide

State Region Hotel name
SA Adelaide Casavino Luxury Villas
SA Adelaide Bellevue Bed & Breakfast McLaren Vale
SA Adelaide Peppercorns Bed and Breakfast
SA Adelaide North Adelaide Heritage Cottages & Apartments
SA Adelaide Seawall Apartments Adelaide

SA finalists, by region: Adelaide Hills

State Region Hotel name
SA Adelaide Hills Amble at Hahndorf
SA Adelaide Hills Hahndorf Oak Tree Cottages
SA Adelaide Hills The Haus Studio Apartments

SA finalists, by region: Barossa

State Region Hotel name
SA Barossa Barossa Pavilions
SA Barossa Whistler Farm B&B
SA Barossa Lanzerac Country Estate

 SA finalists, by region: Limestone Coast

State Region Hotel name
SA Limestone Coast Mid City Motel Mount Gambier
SA Limestone Coast Colhurst House
SA Limestone Coast Alexander Cameron Motel and Apartments

SA finalists, by region: Kangaroo Island

State Region Hotel name
SA Kangaroo Island Stranraer Homestead Bed & Breakfast Kangaroo Island

Victoria

VIC finalists, by region: Melbourne

State Region Hotel name
VIC Melbourne Hilltop Studios Margaret River
VIC Melbourne Caroline Serviced Apartments
VIC Melbourne Moulton Park Cottages
VIC Melbourne Woolrich Historic Garden Accommodation
VIC Melbourne Tuck Inn

VIC finalists, by region: Great Ocean Road

State Region Hotel name
VIC Great Ocean Road The Camperdown Mill – South West Victoria
VIC Great Ocean Road Farmhouse Flat
VIC Great Ocean Road Cape Nelson Lighthouse
VIC Great Ocean Road QDOS Arts Treehouses
VIC Great Ocean Road Warrnambool CBD Townhouses

 VIC finalists, by region: Spa Country

State Region Hotel name
VIC Spa Country Town View Guesthouse
VIC Spa Country Pendower House
VIC Spa Country The Manse

VIC finalists, by region: Peninsula

State Region Hotel name
VIC Peninsula Flinders Hotel
VIC Peninsula Mornington Bed and Breakfast

Queensland

QLD finalists, by region: Brisbane

State Region Hotel name
QLD Brisbane Alex Perry Hotel & Apartments
QLD Brisbane Emporium Hotel
QLD Brisbane Number 12 B&B
QLD Brisbane The Collingwood
QLD Brisbane NICHE Small Luxury Hotel Springfield Lakes

 QLD finalists, by region: Gold Coast

State Region Hotel name
QLD Gold Coast The Mouses House Rainforest Retreat
QLD Gold Coast Allisee Apartments Gold Coast
QLD Gold Coast Rainbow Bay Resort
QLD Gold Coast 2nd Avenue Beachside Apartments
QLD Gold Coast Ocean Sands Resort Gold Coast
QLD Gold Coast Ambience Apartments On Burleigh Beach Gold Coast

QLD finalists, by region: Sunshine Coast

State Region Hotel name
QLD The Sunshine Coast The Mirage Alexandra Headland
QLD The Sunshine Coast Coolum Seaside Apartments
QLD The Sunshine Coast RACV Resort Noosa
QLD The Sunshine Coast Sandy Beach Resort Noosa
QLD The Sunshine Coast Noosa Riviera Resort

 QLD finalists, by region: Whitsundays

State Region Hotel name
QLD Whitsundays Pinnacles Resort
QLD Whitsundays Mirage Whitsundays
QLD Whitsundays Coral Sea Resort Airlie Beach

QLD finalists, by region: Central Queensland

State Region Hotel name
QLD Central Queensland 1770 Getaway
QLD Central Queensland Emerald Motel Apartments
QLD Central Queensland Gladstone Central Plaza Apartment Hotel
QLD Central Queensland Empire Apartment Hotel Rockhampton

QLD finalists, by region: Tropical North Queensland

State Region Hotel name
QLD Tropical North Queensland Kookas Bed & Breakfast
QLD Tropical North Queensland Bellevue at Trinity Beach
QLD Tropical North Queensland Frangipani Bed & Breakfast
QLD Tropical North Queensland Balboa Holiday Apartments
QLD Tropical North Queensland On the Wallaby Backpackers Lodge

Western Australia

WA finalists, by region: Perth

State Region Hotel name
WA Perth Manuel Towers
WA Perth Durack House Bed and Breakfast
WA Perth Burns Beach Bed & Breakfast
WA Perth Lazy River Boutique Bed and Breakfast
WA Perth COMO The Treasury

WA finalists, by region: Australia’s Coral Coast

State Region Hotel name
WA Australia’s Coral Coast Ningaloo Bed and Breakfast

 WA finalists, by region: Australia’s South West

State Region Hotel name
WA South West Prideau’s of Margaret River
WA South West Rosewood Guesthouse
WA South West Riveresque Hotel Margaret River
WA South West Bushy Lake Chalets
WA South West A Vintners Retreat Bed and Breakfast

WA finalists, by region: Australia’s North West

State Region Hotel name
WA North West Broome Town Bed & Breakfast
WA North West The Billi Resort
WA North West Bali Hai Resort & Spa
WA North West Moonlight Bay Suites
WA North West Blue Seas Resort

Northern Territory

NT finalists, by region: Darwin

State Region Hotel name
NT Darwin Darwin Waterfront Luxury Suites
NT Darwin Quest Berrimah Apartments
NT Darwin H 105 Mitchell Hotels & Apartments

Tasmania

TAS finalists

State Region Hotel name
TAS Hobart Apartments on Star Hobart
TAS Hobart Islington Hotel
TAS Hobart Corinda’s Cottages
TAS Coles Bay Freycinet Retreat
TAS Swansea Wagners Cottages

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